SHIPPING & RETURN POLICY
ACCEPTED PAYMENT METHODS
We accept just about everything…except cash!
- PayPal
- Credit Cards: Visa, MasterCard, Amex, American Express & Discover
The shipping address cannot be changed after order is placed.
Once the order and payment have been made, it will be processed automatically and will be sent as soon as possible. Therefore it is not possible to change or cancel the order once it has been placed. You can return or change the order once you receive it by following this shipping and return policy, also contact us if you have any questions.
SHIPPING & HANDLING
We process orders Monday through Friday and work to get all your swag out of our warehouse within 3 business days!
Expedited shipping means that your order will be processed and shipped out on the next business day.
Business Days are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
During large sales, promotions, new product releases, and holidays there is a good chance that it could take more than the full 7 business days (sometimes a day or two longer) to get these orders out of our warehouse because our deals are just so awesome that everyone wants to be a part of them!
ORDER TRACKING
As soon as your order ships out, you will receive an email with tracking.
Generally, domestic orders are delivered within 1 – 12 business days depending on the service you chose at checkout.
Because the USPS and DHL estimates delivery dates, transit times vary from one class of mail to another and cannot be guaranteed by us, USPS or DHL.
| FREE SHIPPING | 7 – 20 business days |
| STANDARD SHIPPING | 5 – 10 business days |
International orders sent with free shipping method can take up to 7 – 20 business days (depending on the destination) to arrive once confirmed in transit by our international shipping carrier.
Note: Transit times do not include the time taken to process your order before shipment!
INCORRECT ADDRESS
If a package is returned to us due to an incorrect address, the address is incomplete, it is marked “unclaimed” or “return to sender,” or it has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.
A refund will not be issued until the parcel has arrived back in our facility.
Note: Once we have processed a refund, it can take your bank anywhere from 2 – 8 business days to process the refund on their end and issue it back to your account.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
During a “free worldwide shipping” sale, orders that are returned back to us due to an incomplete or unknown address OR packages that are refused/return to sender will be refunded LESS what the shipping and handling charges would have been without the sales promotion including Free Shipping promotions.
FREE SHIPPING
*All products and countries are initially eligible for free shipping, except in cases where there are logistical restrictions for international orders of certain products to certain countries. In these situations, we will contact the customer as soon as possible to inform them of the extra shipping fee that they will need to pay for the order to be shipped.
INTERNATIONAL ORDERS
We charge you in US Dollars.Once payment has been processed by your local bank, they then convert the charge into your currency.At the top of our page we have a currency converter, try that out!
VAT, Taxes, and Duties. For orders shipping to Belgium, Czech Republic, Denmark, France, Germany, Netherlands, Spain, Sweden and the United Kingdom, we enter all packages through the United Kingdom. This means that packages to such countries are cleared through the United Kingdom customs regulations and we collect and pay all VAT and duties based on the United Kingdom customs regulations.
For orders shipping to Canada, we will collect and pay all VAT and duties based on your region.
For all other countries, we do not calculate or collect taxes/duties at time of payment. It is the purchaser’s responsibility to check and abide by their countries local regulations and policies. It is the responsibility of the purchaser to be sure the Customs Department in the receiving country permits the contents of your order to enter your country and if duties/tariffs are collected upon delivery. We will not provide a refund on the shipping of the package if you refuse the package or if it is refused by customs due to regulations, taxes, or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.
Note: You, as a customer, are responsible for paying any applicable taxes or duties that may apply.
Next Level Gaming offers tracking and final delivery to the following countries: Australia, Austria, Bahrain, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Ireland, Israel, Italy, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Qatar, Saudi Arabia, Singapore, Spain, Sweden, Switzerland and the United Arab Emirates.
For countries where parcel tracking services are not available, we cannot be held responsible for non delivery.
Note: We cannot ship to: Guatemala, Cuba, Central Africa, North Korea OR ANY OVER SEAS PACK-STATIONS.
LOST OR STOLEN PACKAGES
Your local postal driver, at his/her discretion, may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.
In some extreme cases orders have taken until 1 month to be delivered due to high congestion in borders, customs processing, carrier delays and many more reasons. So please be patient and contact us if you experiment long delays. We will help you locate your order all the way to you.
We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery. You will receive a tracking number and link for your package once it has left our warehouse.
If you have any questions regarding the tracking information given to you or your package shows delivered and you can’t find it, please contact your local post office for assistance. We only see what the tracking page says, BUT your local post office can definitely give you more information.
If you don’t believe a delivery was made, please follow the instructions on the appropriate Proof of Non Delivery Form (below) and submit it to info@nextlevelgamingstore.com.
For Domestic shipments, please click here for the Proof of Non-Delivery form.
For International shipments, please click here for the Proof of Non-Delivery form.
REFUND QUALIFICATIONS
Next Level Gaming stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that works for everyone.
Unfortunately, we can’t take back open product simply because Next Level Gaming is consumable and could have been tampered with after opening.
Requirements for a Refund
- Item(s) must be unopened and in its original condition
- Item(s) must be returned in all original packaging and with accessories and paperwork;
- Item(s) must be returned using an insured and traceable shipping method;
- The product(s) must have been purchased directly from: nextlevelgamingstore.com
Returns must be postmarked on or before the 15th day following the date of receipt (i.e., if the receipt has a date of January 1, 2020, the return must be postmarked by January 16, 2020)
So customers have a 15 days period for returns. You have to contact us in our contact page or open a ticket in order to arrange a return for your order. We will provide you with a address to send the returning order and then you have a 10 days period to provide us with the tracking information of the returning package.
Returning shipping costs could be reimbursed to you for up to 15€ per order in elegible orders. To apply for the returning shipping costs refund you have to contact us, send us the shipping documentation, package photos and tracking code. Once we approve your request we will contact you and refund the return shipping costs.
*** Shipping and handling costs are not eligible for refunds***
Refunds will be issued back to the form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.
We strongly encourage you to call us before returning any product to consult with a customer service representative on the eligibility of your order for return or exchange.
If you choose to return your order without consulting a representative and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
Note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to; Buy 1 Get 1 Free sales, discount codes greater than 10%, or Free Shipping promotions.
INCORRECT OR DAMAGED ORDERS
We use state of the art scanners in our warehouse and always strive to pack all orders perfectly, but let’s face it, human error is inevitable and things can happen throughout your packages journey! Please let us know within 2 days of receiving your order by phone or email of any error or damage.
In either case, we will require you to send us an image via email to info@nextlevelgamingstore.com of the items received, the packaging your order arrived in, and your invoice. Once we receive those images, we will contact you via email with the options available to you.
Shaker Cup Policy – Our warranty does not cover damage caused by normal wear and tear, accident, improper care or cleaning (including odor), non-standard usage, negligence or items purchased at trade shows.
If you are advised by a Next Level Gaming representative to return your package or any items back to us, please address them and follow the instructions that we will send you.